Electric Straddle Stacker 3,300lbs, 118", 24V/100Ah Battery Adj Forks | CTD15R-EN-118

At Xilinamerica.com, we proudly back all of our trucks with a one-year limited warranty, excluding wear-and-tear parts and damages caused by misuse. Our warranty period starts from the date of receipt of the item.

Warranty Periods:

• 1 Year on all trucks (excluding easy-wearing parts and damages caused by human factors)
• 3 Months on spare parts
• 6 Months on batteries

Warranty Details:

1. Within 30 days of receipt: If there are any quality issues, we will provide free spare parts for replacement and remote technical support. If our after-sales team determines that the truck needs to be returned for repair, we will cover all round-trip shipping costs.
2. Between 30 days and 1 year of receipt: If any quality issues arise, we offer free spare parts and remote technical guidance. If a return for repair is required, the customer is responsible for half of the shipping costs.
3. After 1 year of receipt: For any quality issues, we will provide free technical support. However, replacement parts will be charged, and if a return for repair is necessary, the customer will be responsible for both the maintenance fees and shipping costs, which will be quoted based on the situation.

If you encounter any issues during the use of the truck, feel free to contact us at support@xilin.com. Our team is ready to assist you.

At XilinAmerica.com, we offer fast and free shipping on most products within the contiguous United States. Please note that shipping to Hawaii, Alaska, and Puerto Rico is not included in our free shipping offer.

🚚 Free Shipping Conditions
Our FREE SHIPPING offer applies to deliveries made to commercial addresses or locations with self-unloading capability. If additional services are required—such as Lift Gate Service, Residential Delivery, or Phone Call Service—please specify at the time of ordering, as these services will incur additional fees. For more details, contact info@xilinamerica.com.

⏳ Lead Time & Delivery
Once payment is received, orders are typically processed and shipped within 48 hours, excluding holidays. Delivery time varies depending on the shipping origin and destination. While we strive for timely delivery, delays may occur, and all estimated transit times are approximate.

📦 Shipping Damage
All products are carefully inspected and securely packed before shipping. Upon delivery, please check that all packages are in good condition before signing for receipt. If there is visible damage, do not accept the delivery and refuse the shipment. Contact our sales team immediately to arrange for a replacement.

❌ Order Cancellations
Orders can be canceled before they are shipped. If an order has already been dispatched, both the outgoing and return shipping costs will be charged. Please note that a missing tracking update does not necessarily mean the item hasn’t shipped. To request a cancellation, contact us as soon as possible via phone or email during business hours. Cancellations are only valid once confirmed in writing.

✉️ Address Corrections & Changes
For any shipping address changes or corrections, reach out to us immediately to avoid additional costs.

For further details, feel free to contact us at info@xilinamerica.com.

Why Choose Xilin Material Handling LLC?

The Trusted Expert in Material Handling Equipment

Xilin Forklift Company, with 38 years of expertise, is a leading manufacturer specializing in the production of material handling equipment. Since our establishment, we have dedicated ourselves to creating high-quality, professional, and reliable solutions for industries worldwide. When you choose Xilin, you’re partnering with a company that values innovation, craftsmanship, and a customer-first approach.

Unmatched Product Excellence: Electric Forklifts

Our electric forklift series is at the forefront of our product range, setting new standards in material handling. Designed for optimal performance and efficiency, our electric forklifts provide:

• Exceptional Performance: Engineered for a variety of material handling tasks, ensuring smooth and stable operations.
• Cost-Effective Solutions: Providing high-quality equipment at competitive prices, giving you the best value for your investment.
• Durability You Can Count On: Built to last with compliance to international standards, ensuring long-term reliability in the toughest environments.

Efficient Logistics and Comprehensive After-Sales Support

• Fast Delivery: With strategically located warehouses, Xilin ensures prompt delivery to meet the needs of our global customers.
• Expert After-Sales Service: Our dedicated after-sales team is here to assist you with everything from installation and training to regular maintenance, ensuring seamless operations and helping you overcome any challenges in your material handling needs.

Confidence in Every Partnership

At Xilin, we prioritize your success. By choosing us, you not only get access to top-tier material handling equipment but also benefit from our full range of services, designed to give you peace of mind throughout the lifecycle of your equipment. Trust Xilin for reliability, performance, and long-term value.

Choose Xilin, Choose Excellence

With Xilin Material Handling LLC, you are assured of high-quality products, dependable support, and a commitment to your business’s success. Let us help you optimize your material handling processes for greater efficiency and productivity.

For more information or inquiries, don't hesitate to contact us!