SHIPPING：
At XilinAmerica.com, shipping fees are calculated separately and displayed at checkout. Most items are shipped from our U.S. warehouse within 48 hours of order confirmation.
📦 Shipping Coverage
We currently ship to all 48 contiguous U.S. states. For deliveries to Hawaii, Alaska, and Puerto Rico, please contact us for a custom quote before placing your order.⏳ Lead Time & DeliveryOrders are typically processed and shipped within 1–2 business days (excluding weekends and holidays). Estimated delivery times vary by destination and shipping method.
📋 Shipping Rates
Shipping costs are based on product type, weight, and delivery location. These rates are visible either on the product page or during checkout. For bulk orders or custom shipping needs, contact info@xilinamerica.com for assistance.
⚠️ Shipping Damage
All items are carefully inspected and packed before shipment. Upon delivery, please inspect your order before signing. If damage is visible, **refuse the shipment** and contact us immediately for support.
❌ Order Cancellations
Orders may be canceled before shipment. If the order has already been dispatched, shipping fees (both ways) will apply. A tracking delay does not always mean the product hasn’t shipped.
✉️ Address Changes
f you need to change the delivery address after placing an order, please contact us immediately. Additional charges may apply if the item has already shipped.For further questions, reach out to: info@xilinamerica.com
RETURN：
Xilinamerica.com accepts returns that are dated within 30 days of the product’s receipt, but all returned items must be in brand-new condition. (Customized orders are not acceptable for return or exchange)
Any return or cancellation requests must contact by email in advance and with our approval, customers can be proceeding with return. All return items (including free shipping items, the shipping cost includes our shipping cost to send the item originally. Refunds will deduct the double-way freight cost). Besides, any authorized return may incur up to a 20% restocking fee.
Refunds will be made upon receipt of items after deducting correlative charges.
Used items will not be eligible for returns!
Items signed for more than 30 days are not allowed for returns!
WARRANTY：
All trucks sold at Xilinamerica.com offers one-year limited warranty except easy-wearing parts and human damages.
For Spare parts order, warranty period is 3months, battery is 6months.
The warranty periods begin on the date of item’s receipt.
1.Within 30 days of the receipt, if the trucks exist any quality problems, we offer free spare parts for replacement and professional remote technical guidance. In case our after-sale department determined the truck is necessary to return for repair, all round-trip shipping costs will be borne by us.
2.Between 30 days-1 years of the receipt, if the trucks exist any quality problems, we offer free spare parts for replacement and professional remote technical guidance. In case the truck is determined to return for repair, the customer needs to bear half of the freight.
3.After 1 year of the receipt, if the trucks exist any quality problem, free technical guidance will be provided, however for the replacement parts need to be charged, and if customer wants to return the truck for repair, correspondent maintenance charges as well as all the freight will be charged which will be quoted in depends.
During use the truck, if you have any problems please feel freely contact us by support@xilin.com, our team will be at your service.