I have a problem the palet jack no move. The power light flashing code 3.2 but im still waiting for the cusTomer suppor to help me for fix it but i dont recieve any help

Aaaaa+++

The jack is great, only thing that we had a problem with was the chain that controls the lowering had a loop in and we did not realize that until we had installed the handle so we had to remove it and figure out how to get the loop out.
It would be nice if the chain was somehow fastened down so this doesn't happen to someone else.

We are a small business and the driveway leading to our warehouse is pretty long and on an incline so we were concerned about it getting up the hill. We get about 20+ pallets in every year. This product was exactly what we needed and works great!

Purchased the machine online. From the beginning I was answered with really good customer service to coordinate the shipment. Despite some delays and my challenges in operating the machine at the beginning, the team at Xillin went above and beyond to make sure I am satisfied and that the machine works as it should be. We are a small company and this was our first large tool and we are happy we landed on this company. There could be some issues, but the way the team helped to mitigate them made a difference and I appreciate it. Would recommend buying from them.

This Jack works great, and I would recommend it to anyone. It's quiet and holds a long change and easy to assemble and no problem lifting the weight. This is a great buy.

Be careful in ordering on line the handle shown is a generic picture and doesnt work on all CBD15 lifts. After emailing Xilin I found I needed a custom handle and needed to return previous one ordered that would not work. After receiving correct handle we had the lift up and running in no time.

Hi,
I received it today in perfect condition.It is operating well now and I will let you know when we use it in thedesignated area.Thanks

Great pallet jack with a small turn radius. Perfect to use on trucks

The Company bought this pallet jack, excellent piece of equipment,. Had a little issue due to the freight forwarders, but Xilin solved the issue right away and we are very glad with the machine.

Fast shipping

we use this kind for small space and truck instead of manual jack, work well so far.

I bought this unit to instead our manual pallet Jack. It work much better than expected. It was easy to assemble and once the battery was charged put to work right away. It has cut my labor costs and gets truck loaded and unloaded faster. My employees are happier and asking me to buy more.