4,400 lb Electric Pallet Jack – Long Runtime, Turtle Mode, 48" x 27" Forks | Xilin CBD20WE-19
4,400 lb Electric Pallet Jack – Long Runtime, Turtle Mode, 48" x 27" Forks | Xilin CBD20WE-19 is backordered and will ship as soon as it is back in stock.
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1 Year Warranty
1 Year Warranty
At Xilinamerica.com, we proudly back all of our trucks with a one-year limited warranty, excluding wear-and-tear parts and damages caused by misuse. Our warranty period starts from the date of receipt of the item.
Warranty Periods:
- 1 Year on all trucks (excluding easy-wearing parts and damages caused by human factors)
- 3 Months on spare parts
- 6 Months on batteries
Warranty Details:
- Within 30 days of receipt: If there are any quality issues, we will provide free spare parts for replacement and remote technical support. If our after-sales team determines that the truck needs to be returned for repair, we will cover all round-trip shipping costs.
- Between 30 days and 1 year of receipt: If any quality issues arise, we offer free spare parts and remote technical guidance. If a return for repair is required, the customer is responsible for half of the shipping costs.
- After 1 year of receipt: For any quality issues, we will provide free technical support. However, replacement parts will be charged, and if a return for repair is necessary, the customer will be responsible for both the maintenance fees and shipping costs, which will be quoted based on the situation.
If you encounter any issues during the use of the truck, feel free to contact us at support@xilin.com. Our team is ready to assist you.
Shipping Policy
Shipping Policy
At XilinAmerica.com, shipping fees are calculated separately and displayed at checkout. Most items are shipped from our U.S. warehouse within 48 hours of order confirmation.
📦 Shipping Coverage
We currently ship to all 48 contiguous U.S. states. For deliveries to Hawaii, Alaska, and Puerto Rico, please contact us for a custom quote before placing your order.
⏳ Lead Time & Delivery
Orders are typically processed and shipped within 1–2 business days (excluding weekends and holidays). Estimated delivery times vary by destination and shipping method.
📋 Shipping Rates
Shipping costs are based on product type, weight, and delivery location. These rates are visible either on the product page or during checkout. For bulk orders or custom shipping needs, contact info@xilinamerica.com for assistance.
⚠️ Shipping Damage
All items are carefully inspected and packed before shipment. Upon delivery, please inspect your order before signing. If damage is visible, **refuse the shipment** and contact us immediately for support.
❌ Order Cancellations
Orders may be canceled before shipment. If the order has already been dispatched, shipping fees (both ways) will apply. A tracking delay does not always mean the product hasn’t shipped.
✉️ Address Changes
If you need to change the delivery address after placing an order, please contact us immediately. Additional charges may apply if the item has already shipped.
For further questions, reach out to: **info@xilinamerica.com**
Why Xilin
Why Xilin
Why Choose Xilin Material Handling LLC?
The Trusted Expert in Material Handling Equipment
Xilin Material Handling LLC is a leading manufacturer specializing in the production of material handling equipment. Since our establishment, we have dedicated ourselves to creating high-quality, professional, and reliable solutions for industries worldwide. When you choose Xilin, you’re partnering with a company that values innovation, craftsmanship, and a customer-first approach.
Unmatched Product Excellence: Electric Forklifts
Our electric forklift series is at the forefront of our product range, setting new standards in material handling. Designed for optimal performance and efficiency, our electric forklifts provide:
- Exceptional Performance: Engineered for a variety of material handling tasks, ensuring smooth and stable operations.
- Cost-Effective Solutions: Providing high-quality equipment at competitive prices, giving you the best value for your investment.
- Durability You Can Count On: Built to last with compliance to international standards, ensuring long-term reliability in the toughest environments.
Efficient Logistics and Comprehensive After-Sales Support
- Fast Delivery: With strategically located warehouses, Xilin ensures prompt delivery to meet the needs of our global customers.
- Expert After-Sales Service: Our dedicated after-sales team is here to assist you with everything from installation and training to regular maintenance, ensuring seamless operations and helping you overcome any challenges in your material handling needs.
Confidence in Every Partnership
At Xilin, we prioritize your success. By choosing us, you not only get access to top-tier material handling equipment but also benefit from our full range of services, designed to give you peace of mind throughout the lifecycle of your equipment. Trust Xilin for reliability, performance, and long-term value.
Choose Xilin, Choose Excellence
With Xilin Material Handling LLC, you are assured of high-quality products, dependable support, and a commitment to your business’s success. Let us help you optimize your material handling processes for greater efficiency and productivity.
For more information or inquiries, don't hesitate to contact us!
🐢 One-Touch Turtle Mode
Upright slow walk with one press—no double steps.
🔋 GEL Battery, 6–8 Hours Runtime
High-capacity GEL battery supports full-day operation
⚙️ Integrated Electrical System
Simplified wiring and layout for easier maintenance and durability.
🧭 Stable & Smooth Handling
Optimized drive system ensures steady, safe movement on every shift.
Description
Description
CBD20WE-19 Heavy-Duty Electric Pallet Jack
Built for long shifts and high-volume operations, the CBD20WE-19 offers 4,400 lbs capacity, a powerful 24V/105Ah battery, and floating balance wheels for smooth, stable movement in busy warehouse zones. It’s a reliable, low-noise upgrade for businesses replacing manual jacks.
💡 Key Features & Benefits
- Integrated Control Handle – One-handed control for lift, drive, horn, turtle mode, and reverse.
- Compact, User-Friendly Frame – Maneuvers easily in narrow aisles and tight spaces.
- Integrated Electrical System – Fewer wires, simplified layout, easier maintenance.
- Strong One-Piece Rocker Arm – Evenly distributes load stress for long-term durability.
- Low-Pressure Plunger Cylinder – Reduces wear, extends lifting system lifespan.
- Upright Travel Mode – Turtle-speed control allows safe operation in tight zones.
- Floating Balance Wheels – Increases travel stability and prevents side sway.
- Top-Mounted Drive Motor – Keeps out dust, oil, and water for longer motor life.
- Quiet, Durable Gearbox – Uses liquid gear oil for smooth and low-noise operation.
- Tight Turning Radius – Fits truck beds and containers with ease.
- Quick Battery Access – Rear cover makes battery swaps faster and easier.
- 105Ah Lead-Acid Battery – Supports 6–8 hrs run time with 8–10 hr charging cycle.
- Full Safety Features – Includes belly switch, lift limit, power cut-off, and more.
- Eco-Friendly & Quiet – Zero emissions and minimal noise for indoor use.
- Reliable Braking – High-torque system ensures safe stops even on slopes.
- Pallet Entry Rollers – Smooth fork insertion for faster, easier loading.
📊 Specifications
| Load Capacity | 4,400 lbs |
| Turning Radius | 59.5" |
| Aisle Width | 88.6" |
| Fork Dimensions | 48" L × 27" W × 2.1" Thick |
| Inside Fork Width | 14.37" |
| Overall Size (L×W×H) | 67.8" × 27" × 49.2" |
| Fork Lowered Height | 3" |
| Lifting Distance | 4.5" |
| Max Fork Height | 7.5" |
| Battery | 24V / 105Ah Lead-Acid |
| Charger | 24V / 10A External |
| Travel Speed (Laden) | 2.67 mph |
| Travel Speed (Unladen) | 2.8 mph |
| Service Weight | 530 lbs |
Reviews (1)
Reviews (1)
PRODUCT HIGHLIGHTS
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External Charging Port Design
The external charging port allows easy charging without removing the battery. Spare batteries can also be charged directly through the connector, making daily charging more convenient and efficient.
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Multifunctional Handle
Equipped with a horn, emergency reverse button, accelerator, lift button, and turtle speed button, the handle offers intuitive and secure operation. Its ergonomic design ensures ease of use, enhancing both safety and efficiency during operation.
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Removable Rear Cover
The emergency stop switch cuts power instantly in critical situations and also functions as a power lock. This dual-purpose design adds an extra layer of safety and makes operation more secure and reliable.
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Easy Maintenance Access
With the cover removed, all electrical and mechanical components are fully accessible for quick maintenance, inspection, and part replacement—making service work faster and more efficient.
🔎 Designed for Daily Use, Backed by Real Experience
🔧 Heavy-Duty Build, Optimized for Everyday Work
The CBD20WE-19 is a reliable electric pallet jack with a 4,400 lb load capacity. Featuring 48" × 27" forks, 65" overall length, and a 56" turning radius, it performs well in warehouses, delivery trucks, and tight indoor spaces. The PU drive wheel and reinforced front rollers ensure stable operation across flat surfaces.🔋 Durable Lead-Acid Battery System
Powered by a 24V / 105Ah lead-acid battery and paired with an external 24V charger. A full charge takes 10–12 hours. A green indicator shows full charge; red means charging in progress. Avoid deep discharges and charge when battery is low. Battery water level should be checked every 3 months to ensure long-term reliability.🛠️ Simple and Accessible Maintenance
All components are accessible via removable covers. Recommended maintenance includes:- Weekly check of drive and front wheels for wear or obstruction
- Tighten bolts, inspect wiring, and check fuses regularly
- Replace hydraulic oil annually (L-HV32)
- Clean battery terminals; top off with distilled water if needed
- Change drive gear oil (GL-5 85W/90) once per year
🧯 Safety Features Built In
The ergonomic tiller integrates throttle controls, lift/lower buttons, horn, belly reverse switch, and turtle speed mode for slow maneuvering. Releasing the throttle engages regenerative braking. An electromagnetic brake activates when the tiller is upright or released.📦 What You’ll Receive
- ✅ Fully assembled main body with protective wrapping
- ✅ Handle kit (requires quick installation)
- ✅ External 24V battery charger
- ✅ Keys, spare fuses, printed manual, and packing list
🛠 Handle Setup
The handle arrives detached for shipping safety. Align the base, connect the plug, and secure with included bolts. Wiring is pre-configured. A QR code inside the crate links to a step-by-step video tutorial.🚚 Shipping, Delivery & Warranty
- 📦 Ships within 48 hours from U.S. warehouses in California, Georgia, or Illinois
- 🚛 Delivered by insured freight with liftgate included (curbside only)
- 🔌 Includes charger and full accessory kit
- 📍 Optional warehouse pickup available with appointment
- 🛡 Backed by a 1-year limited warranty on core components
- ⚙️ Full U.S. parts inventory for post-sale support
- ✉️ Tracking provided via email upon dispatch
- 📞 Freight carrier will call to schedule delivery window
- 🔍 Inspect unit carefully before signing delivery confirmation
We provide lifetime technical support and stock most spare parts in the U.S. For assistance, contact support@xilin.com — our team is ready to help.
❓ Frequently Asked Questions
Q1: What is the weight capacity of this pallet jack?
CBD20WE-19 supports up to 4,400 lbs, suitable for most standard pallet loads in warehouses, trucks, and delivery centers.
Q2: Is the battery included? How long does it last?
Yes, it includes a 24V / 105Ah lead-acid battery. Under normal usage, a full charge lasts 6–8 hours of continuous operation.
Q3: How do I charge the battery?
Use the included 24V external charger. A red light means it's charging; green means it's fully charged. Charging time is about 10–12 hours.
Q4: Do I need to maintain the battery?
Yes. Check the water level every 3 months and refill with distilled water if needed. Avoid deep discharge for optimal lifespan.
Q5: Can it be used on ramps or uneven ground?
This model is best for flat indoor surfaces. Short ramps under 5% incline are acceptable, but outdoor or sloped use is not recommended.
Q6: Is the unit pre-assembled?
The main body is fully assembled. You’ll only need to install the handle, which takes about 10 minutes using the included tools.
Q7: Where does the product ship from, and how long is delivery?
We ship from warehouses in California, Georgia, and Illinois. Most deliveries arrive in 3–7 business days via freight with liftgate service.
Q8: What if something breaks after delivery?
The unit includes a 1-year warranty on core components. We also provide lifetime U.S. technical support and fast shipping of spare parts.
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Frequently Asked Questions
Product
What comes in the Truck box?
What comes in the Truck box?
When you receive your equipment, everything is packed for easy setup, with attention to detail. Here’s what you can expect to find:
- Your Machine: Secured with green packing straps.
- Branding & Labels: Stickers with brand logo, installation video QR code, and a "Delivery Attention" sticker.
- Accessories:
- Documentation: Photos of your machine, model, serial number barcode, and brand logo for reference.
- Packaging: The machine is wrapped with stretch film and accompanied by the BOL (Bill of Lading) for easy identification.
Important Notes:
- In cases where pallets are not used, the machine is securely packed with alternative methods.
- Some machines may not include a charger or power cable, depending on the model.
We ensure you receive everything you need to get started, with a level of care you won’t find elsewhere!
How long is your warranty?
How long is your warranty?
All Xilinamerica Trucks Come with a 1-Year Limited Warranty!
Enjoy peace of mind knowing that your truck is backed by our 1-Year warranty (excluding wear-and-tear parts and damages from misuse).
For full warranty details, check out our warranty page.
Shipping
How does my Truck come delivered?
How does my Truck come delivered?
All our trucks are delivered with free shipping straight to your doorstep!
Most trucks arrive fully assembled, while a few may require simple setup. You can easily follow our assembly tutorials and videos for guidance. If you need further assistance, our customer support team is always available to help!
