Pallet Jack FAQs – Find the Right Model for Your Needs

If you have low-frequency or short-distance handling needs, a manual pallet jack is a cost-effective option.

If you frequently move heavy loads over long distances, an electric pallet jack reduces labor effort and improves efficiency.

We offer electric pallet jacks with various load capacities:

3,300 lbs – Suitable for light-duty handling tasks

4,400 lbs – Ideal for most warehouse and retail applications

5,500 lbs – Designed for heavy-duty warehouse and industrial use

6,600 lbs – Best for ultra-heavy material handling

✔ Electric Pallet Jacks: Fork size is fixed at 48” x 27”, designed for standard U.S. pallets.

✔ Manual Pallet Jacks: Available in multiple fork sizes, including 48” x 27”, 48” x 21”, 45” x 27”, and 27” wide forks, to accommodate different pallet sizes.

If your pallet size is unique, we recommend measuring it before selecting a model.

🔋 24V / 20Ah – Quick charging, ideal for short-term use

🔋 24V / 65Ah – Suitable for daily warehouse operations

🔋 24V / 105Ah – Designed for frequent use with longer run times

🔋 24V / 180Ah – Best for extended operations, minimizing charging interruptions

• Manual pallet jacks: Ideal for small warehouses, retail stores, supermarkets, and short-distance handling.
• Electric pallet jacks: Perfect for large warehouses, distribution centers, and manufacturing facilities requiring high-efficiency material handling.

Yes, regular maintenance is necessary to keep electric pallet jacks in optimal condition.

We recommend periodic checks on the battery, motor, and wheels as instructed in the user manual to extend the equipment’s lifespan.

At Xilinamerica.com, we proudly back all of our trucks with a one-year limited warranty, excluding wear-and-tear parts and damages caused by misuse. Our warranty period starts from the date of receipt of the item.

Warranty Periods:

• 1 Year on all trucks (excluding easy-wearing parts and damages caused by human factors)
• 3 Months on spare parts
• 6 Months on batteries

For full warranty details, check out our warranty page.

When you receive your equipment, everything is packed for easy setup, with attention to detail. Here’s what you can expect to find:

• Your Machine: Secured with green packing straps.
• Branding & Labels: Stickers with brand logo, installation video QR code, and a "Delivery Attention" sticker.
• Accessories:
• Documentation: Photos of your machine, model, serial number barcode, and brand logo for reference.
• Packaging: The machine is wrapped with stretch film and accompanied by the BOL (Bill of Lading) for easy identification.

Important Notes:

• In cases where pallets are not used, the machine is securely packed with alternative methods.
• Some machines may not include a charger or power cable, depending on the model.

We ensure you receive everything you need to get started, with a level of care you won’t find elsewhere!

All our trucks are delivered with free shipping straight to your doorstep!
Most trucks arrive fully assembled, while a few may require simple setup. You can easily follow our assembly tutorials and videos for guidance. If you need further assistance, our customer support team is always available to help!